Rainbow Shops

Was sent the wrong items twice within a two week span. Two Separate Transactions.

Rainbow does not offer online exchanges. In order to get the item that was correctly ordered, but received as incorrect, you have to return to your local post office and repurchase. I did this twice because of Rainbow's errors. I asked if they could send me the correct item once the return was received, & was told that it couldn't be done even after all of the inconveniences.

Discount codes do not solve everything. All I want is the product I ordered sent to me. Online shopping is supposed to provide convenience. This has done the exact opposite.

Customer Satisfaction equals longevity. Cost effective pricing is not the trade off for integrity.

There should be a 0 rating but I had to put something. This company is unethical.

I trusted them with my money and I didnt receive what I ordered and that was the first issue. Then we have the lack of customer service skills when I asked for a refund. 4 items were missing out of 13. Ive spent $385 & $171 and Ive spent money countless of times inside a rainbow store even doing reviews on my YouTube platform.

I waited 5 business days and Jan 20th to Jan 25 after no update I decided to call back and was placed on hold for 38 minutes and hung up on after waiting 45 to speak to someone. The agents never showed empathy nor did they call back. I sent another email in regards to the terrible customer service and lack of communication. I get a email back unprofessional to say the least that I will not get a refund because the weight of the product matched what was sent.

The weight of what was sent doesnt account for what wasnt sent. Of course it matches because the mistake was on your fulfillment end you all forgot to include my 4 items and refuse to refund.

I am disputing full charge with my bank. Understand reviews dont lie and the ceo doesnt care about the customers and it shows.

My name is Megan Pedias, I regularly visit Rainbow store located at 9409 US-19 Port Richey Florida inside Gulf View Mall an employee named Laine treaded me aggressively and using ugly words I let them know what happened to her the employee name Mariah in the register ignored me when I complain about the way she insults, on Saturday night Laine don't let me enter the store and closed the door in my face with 7 minutes left to close the store was at 7:52 p.m, I had to return the next day to change the dress that didn't fit me, an employee named Maria greeted me and treated me kindly and professionally, I explained to her what happened to me with the another aggressive employee, Maria apologizes a couple of times for what happened, she helps me find the right size, showed me another dresses I liked one, and I decided to buyer and the assistant manager in the register was kind too, I hope the Rainbow management take action on this aggressive employee, the store manager Laura know what's going now and don't take actions. Thanks Megan Pedias.