Rainbow Shops
Reviews and Complaints
Rainbow Shops Staff Review from Dover, New Hampshire
Rainbow customer service suck!!!
- Customer service
Skirt Review
Rainbow Shops - Shirt Review from Cutler Bay, Florida
Rainbow Shops Staff Review from Chicago, Illinois
Hi i went into a rainbow store on yesterday 10-03-15 around 7:30pm my daughter and I shopped for about an hour getting her about $200 worth of clothes and myself about $150 worth of items. As I wanted to pick up a dew more items like accessories, scarfs, earrings I suddenly had to use the restroom I then asked the young lady if I could ans she informed me there was no public restroom.
Well excuse me but I am not the public but I am a paying customer she then tell me oh you can ask the nail shop to ise it but they want you to get your nails did other than that your out of luck. Wow, rainbow I was floored that your employees are willing to send your money out of the door easily because if you think for once I would spend my money in a place who thinks my money is ok but I am not worthy enough to relieve my self you have to be crazy. I am asking for someone from corporate to contact me be back this is obsurd behavior and policy. I will never go back to a rainbow in my entire life if this what your policy calls for.
This rainbow was located at 71st between clyde and Jeffrey, Jeffrey plaza. In Chicago, Il.
Rainbow Shops Staff Review from Dallas, Texas
Rainbow Shops - Shirt Review from Southaven, Mississippi
Other Product Review
Rainbow Shops - Clothing Review from Charlotte, North Carolina
Rainbow - Oh NOOOOOO!
- Customer sevice
Preferred solution: Let the company propose a solution
Rainbow Shops Manager Review
My visit in Bear, Delaware
On Friday June 12, 2015 a little bit after 3pm I visited the Rainbow store located at the Governor Square shopping Center. When I entered in the store there was a very nice young lady by the name of Chovana.
She is very professional, a people person, a hard worker. She helped find was I was looking for since she was on the floor fixing the racks. even when I was leaving she thanked me for coming to Rainbow store. when I went to try on the item, there were three ladies at the register having a conversation.
They saw me by the fitting trying to get their attention, they were all busy talking. Then when I approached them, they kept the conversation and ignored me. Finally one of them (not operator 5805ZM) took the key and opened the fitting room without greeting me or even asking because they knew I was waiting for them to open the room. She is an African American in her late 40's.
As I was walking to the fitting, she was in front of me with the key in her hand. I tried to hold a conversation with her so her mind can be off the subject that she was talking about with peers, she completely ignored me. I said to her " I hope this fits me", she completely ignored me. When I came out to pay, they were still in their conversation.
I was the only one there as customer as all three of them were having a conversation. In the mean time, the young lady who greeted me at the entrance as she was fixing the racks was still there continuing to fix the racks. The three ladies at the register ignored me then operator 5805ZM (dark skin, a little thin) took the item from me by saying "Hi" with no eye contact, then quickly went right back to the conversation with peers by turning her head towards the other staff. A minute or two later after holding my item in her hand while talking with peers, that operator 5805ZM finally rang up my order.
When I went back to the store at around 3:20pm, I was served by another staff by this number: operator 4170KW who didn't seem like she wanted to be there. She wasn't professional at all. She probably needs to be in the back unloading, unpacking instead of dealing with customers because she doesn't seem to be a people person. She is a little heavy set, brown skin but younger than the staff that opened the fitting room.
It seemed like she was getting upset as she was serving me and the other customers that were in front of me. I was very patient and understanding and acted as if it was someone that was having a bad day. Even with the customers in front of me, she was not polite at all. In the mean time, Chovana was at the other register with a pleasant smile in her face ringing up customers orders.
I was in line for at least fifteen minutes. On my way out, the lady that opened the fitting room was at the door fixing up racks shouted in a good way as I was on my way out "Thank you for coming".
I was happy that she was able to say that to me or any other customer because what she did on my first visit was not professional at all. I like Rainbow store and I will continue going there but I would like to see better customer service at all times.
- Customer sevice
Preferred solution: Let the company propose a solution
Rainbow Shops Staff Review from New York, New York
Rainbow Shops - Manager Review from New Port Richey, Florida
Rainbow Shops - Customer Care Review from Miami, Florida
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What do you do with that kind of behaviors? Excuxe my french but call the HR & report their ***.
Plain as simply... :-)