Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I am extremely pissed off at the way Rainbow shops handles their returns and shipping. It's honestly ridiculous.

They messed up my order and I was sent the wrong item. Then after I tried to return the item and get my refund back they gave me a hassle at their stores and even over the phone it took over a month for me to receive my damn refund. When they finally did decide to process the refund they charged me for the shipping even though they said I wouldn't have to pay since it was the mistake of the company. And to make matters even worse I had ordered this item way before Christmas and am only just now receiving a partial refund for their mistake.

So ordering from Rainbow shops was honestly just a huge waste of my time.

I will never shop here again! And I'm gonna let everyone I know about my experience as well so they don't have to go through the same terrible experience I had to go through.

Product or Service Mentioned: Rainbow Shops Shipping Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $22.

Preferred solution: Full refund.

I didn't like: Customer sevice, Return policy, Way my refund was handled.

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