RUNETT M

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Verified Reviewer
| map-marker Fayetteville, North Carolina

Missing package

Rainbow Shops - Missing package
Rainbow Shops - Missing package - Image 2
Rainbow Shops - Missing package - Image 3
I would suggest that UPS delivery have a face-to-face contact with customer so that no packages go missing in the near future when being delivered at the address.
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Loss:
$118

Preferred solution: Deliver product or service ordered

User's recommendation: Sign when package is delivered

Zaneen F
map-marker Tunkhannock, Pennsylvania

Rude Salesperson

Good Day:

On Jan 14, around 3:30 pm, I went into Rainbow Shops in Mt. Pocono, PA to return a pair of jeans.

I brought the jeans Sunday 6/12. The woman who was giving the refund for me was very rude. She asked for the last four numbers of card used, then I had to swipe my card (twice) (first time did not go through, which she did not explain, just said swipe card for a second time). Then she gave me a slip to fill out (filling out slips for returns is so outdated now, but anyway).

I filled it out, she gave it back and told me to sign there and there. I signed, then she said I had to sign at the bottom (Apparently I signed the second signature in the wrong place). As I was signing again, I jokingly said, I Feel like I'm singing my life away. She then snapped on me saying, I'm not trying to find out about your business, this is what I'm supposed to do and some other things that were uncalled-for, just being very nasty, rude and with such attitude.

I was shocked. I then said, Ms. it's not that serious, it's just 24 dollars. She was still fussing, I just took my receipt, went to look at some underwear, then left.

I felt this woman, a short heavyset woman wearing glasses, and had an accent from a West Indian island, was out of character to paying customers.

In these covid and hard times, store employees, as with any businesses working with the public, should be courteous and obliging and happy people want to come in and spend money. I spent my money, (which was a total of 80 dollars, I had brought other items on Sunday and those jeans I took back, (I brought 2 pairs of the same in different sizes, taking back the one too small). All I did was make a return and I have to get cursed out, for what? It's really sad.

When I was there Sunday, I had the most pleasant time with the other smaller lady with the Island accent who wears glasses (she may be the manger?) and the cashier (she may have been Latino). We were joking, (I came in three different times buying clothing) and we all had a nice banter. The lady who may have been manager was helpful finding a certain item I was looking for.

Then I come in Tuesday, and now I feel I will stick with my regular stores like Macy's, JCP, T.J.MAXX , etc.

I just needed to express this because too many people get away with this type of behavior, and it's not right nor fair. Please read the reviews and take some sort of action.

Thank you for your time,

Zaneen Free

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Pros:
  • Unusual style clothing

Preferred solution: Let the company propose a solution

Deborah I Wuy

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Verified Reviewer
| map-marker Eden, North Carolina

Still haven't heard from anyone

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Updated by user Jun 26, 2022

No it hasn't

Updated by user Jun 26, 2022

Still waiting on someone to return my email or call

Original review Jun 26, 2022
I wanted to order a dress for my wedding but your site wouldn't take my Spendwell debit card, I still haven't heard from anyone from Rainbow. Your site was the only one that had the dress I wanted!! So I don't know what to do because no one has gotten back in touch with me regarding not being able to use my Spendwell debit card to purchase the dress.
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Pros:
  • Fashion for everyone at a reasonable price
  • Great prices
  • Cheap
Cons:
  • Not returning my email

Preferred solution: Let the company propose a solution

Bridgette A Jzo

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Verified Reviewer
| map-marker Arlington, Texas

Return

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The clothes did not suit me the size is a little smaller then it say and the shoes is not the correct size it say
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Pros:
  • Fashion for everyone at a reasonable price

Preferred solution: Full refund

Rhonda S Jnp

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Verified Reviewer
| map-marker Washington, New Jersey

Complaint

I am a frequent shopper at Rainbow Shop in Clementon NJ. I often shop for clothing for my 5-year-old granddaughter any myself.

Yesterday (7/6/2022) I went to purchase a birthday gift and items for myself and my granddaughter suddenly had to use the bathroom.

I asked the manager of the store if she could use the bathroom and was told that customers were not allowed to use the bathrooms. I had to return the items that I was going to purchase and go home to allow my granddaughter to use the bathroom.

Rainbow Shops should allow their customers to use the bathroom especially when there are young children involved.

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Preferred solution: open the bathroom for customers

User's recommendation: No recommendation, the store should have a better bathroom policy

Anonymous
map-marker Austin, Texas

The one Dunlap suck & He down trust his Employee

l. will go there again . He was A. Hole Not only to me but he the person who work for him.Especially the person who wok for him
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User's recommendation: Do not go there

Michelle g Ycc
map-marker New York, New York

Disappointed I never received my package, nor did I I get a refund

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They say it was delivered in my mailbox, but never received the package, rainbow was suppose to in vestige, but never got back to my or returned my money, I will ne er order from rainbow again don't order from rainbow
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Loss:
$23

Preferred solution: Deliver product or service ordered

Jerrise P Her

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Verified Reviewer
| map-marker Chesapeake, Virginia

Had a receipt but never received an exchange or a refund

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Rainbow Shops - Had a receipt but never received an exchange or a refund

I am highly disappointed and dissatisfied with Rainbow s Clothing store . If I could give this place a zero I certainly would .

The corporate address is 2951 Grant Ave , Philadelphia , PA 19114 and the Rainbow clothing store address that I went to is 4200 Portmouth Blvd, Chespeake, VA, 23321.The manager and the corporate owner was very rude and disrespectful . They had one of the worst attitudes Ive ever seen . I had to return a couple of items because some of the clothing items made me itch and their fitting rooms are still closed . I had my receipt and my tags however , the manager said she couldnt give me a refund after she had already had me sign a signature for an exchange .

The manager snatched some of my other items directly in front of my face , which was highly unprofessional. Not only that, but the manger also made fun of me , laughed , and talked negatively in front of some customers about me . This is highly very unprofessional .

Unbelievable , this a truly a shame , I have never experienced anything like this at Rainbows clothing store. I enjoy shopping at Rainbows clothing store however , I am a little concerned if I want to go and buy from this location again at 4200 Portsmouth Blvd, Chespeake Va, 23321 .

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Loss:
$115
Pros:
  • Great prices
Cons:
  • Dishonest employees
  • Return exchange policy
  • In store credit

Preferred solution: Full refund

Anonymous
map-marker Brooklyn, New York

Didn't receive package

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I didnt receive a package that said was delivered. I contacted the company they told me to check with a neighbor. I still haven't heard anything else after my response to the company that my package was not there.
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User's recommendation: Constantly track your package

Valeria W Okq
map-marker Randolph, Massachusetts

I have not recieved my merchandise

My merchandise should have received and didn't can someone call me or something I have spend about 95 dollars
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Loss:
$74
Pros:
  • Great prices & nice clothes

Preferred solution: Deliver product or service ordered

Kishonda A

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Verified Reviewer
| map-marker Atlanta, Georgia

Terrible Corporate Customer Service (Lashonda)

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I experienced terrible Customer service this morning from LASHONDA in corporate customer service. I called because I placed an order online and I returned it to the local store.

When I did the salesperson told me since I paid through PayPal I could only receive store credit and asked if I wanted a gift card. I said SURE. I try to use the gift card online and its giving me an error msg. I call the corporate customer service number and get LASHONDA who tells me the gift card portion of their website is DOWN and I wouldnt be able to use the card!

HUH!?! I proceed to ask for my money back but she tells me they cant do that since they already processed the gift card and I can only use it in the store. Well wth! The salesperson didnt tell me I couldnt use it online or WHY would have allowed her to process my return!?!!!!!!!!!!!!

Add to that the fact that the clothes I bought online are NOT available in the store. I explain this all to LASHONDA and like a robot she goes on to tell me the return policy again. Obviously she wasnt paying attention. Getting the gift card isnt the issue.

Not being able to USE it online and the fact that I wasnt told beforehand is! We went round and round until I asked for the manager to call me back. FYI LASHONDA shouldnt be taking calls. She didnt apologize ONCE..

lacked basic customer service skills like COURTESY and FRIENDLINESS. Dead

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Loss:
$28

Preferred solution: Full refund

Anonymous
map-marker Chandler, Arizona

No air conditioning

Today I went to rainbow and there was no air conditioning and it was too hot we are like in the 113 and it is not save for the girls that are working it is ilegal to have them working with no air remember were in Arizona please do something about it it was on the store tha is on 35th ave in phoenix
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Jameia E
map-marker Meridian, Mississippi

Rude and disrespectful

On June 9, 2022 my daughter and God daughter went into the rainbow shop today to make a purchase and they were in line waiting to be checked out and another worker came to check them out and fran Carlisle told the worker oh they can wait and that was unprofessional and then on top of that she had a coworker to follow them as if they was trying to steal and I am very upset and I tried to talk to the manager and she kept giving me the run around and that's is when I told them up they will hear from my lawyer that's was unprofessional they way she handle the situation you can reach me at 601-934-**** my name is jameia edwards

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Preferred solution: Let the company propose a solution

Kishonda A

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Verified Reviewer
| map-marker Atlanta, Georgia

Terrible customer service

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I ordered items online one of which came with *** in it. I went to my local Rainbow store to return.

The woman told me since I paid by pay pal I could only get store credit.. fine. She asked if I wanted a gift card and I said sure. I went to use the gift card online and it didnt work so I called corporate customer and got the rude LASHONDA.

She starts off by telling me that the website is down for gift cards and that I would only be able to use it in the store. EXCuSE me! I was never told this by the sales clerk and I told LASHONDA that. She goes on to tell me the policy is that I can only get a gift card.

If she was actually LISTENING to me she wouldve understood my issue was not that I got a gift card but the fact that I CANT USE IT ONLINE and I was NOT advised of this by the salesperson! LASHONDA with no empathy or customer service skills like courtesy or friendliness repeats the same bs and says I cant get my money back until I ask for a manager. Now Im waiting for a callback.

Get LASHONDA off the phones. She has no business interacting with customers with her poor attitude.

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Renu B Exn

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Verified Reviewer
| map-marker Dehradun, Uttarakhand

Store not available

Rainbow Shops - Store not available
Store not available plz refund my money 210 and 239 order number # 1081 and # 1085 plz help me because already i complaint you
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User's recommendation: My order not available store not available